RETURN & REFUND POLICY

Return Policy

Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect product delivery.

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect variant), wrong sizes (size other than that ordered), or damaged products are received by the customer.

Return Intimation

You can Email Us at slaes@petsnik.in within 15 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with Customer Support by email.

Guidelines for a valid return

Product, if any, should be in the original condition. The box should be retained and returned.

Cancellation Policy

Cancellations by the Customer In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. Petsnik has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by petsnik and accept petsnik's decision regarding the cancellation.

Refund Policy

Your refund will be initiated by us within 7 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-7 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).

Mode of Refund

For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.